Location
Australia
Canada
To effectively manage material and critical risks so far as reasonably practicable, a holistic critical control management process has been implemented supported by the Critical Risk Management (CRM) software program. The CRM portal and associated mobile phone application provides a user-friendly tool to manage site-specific critical risks, critical controls and verification activities, and produces real-time analysis on deficiencies which contribute to better strategic planning and improved decision-making.
Since initial adoption in May 2023, all Evolution operations have now implemented CRM. Introduction of the CRM software has included five interactive online training modules complemented by onsite coaching and mentoring. Each operation conducted a design process to assess the verification framework which focused on the systems and processes that underpin our critical controls. This has allowed the proactive reporting, identifying and action management of identified gaps, potentially eliminating incidents.
For field verification, the focus has been on working with Manager and Supervisor verifications to allow for real-time understanding and feedback provision. Overwhelmingly, users have provided feedback that it is a user-friendly tool that supports enhanced workforce knowledge on critical control management and awareness of when a job/task is being managed well or should be paused and controls improved. In FY25, the tool will be embedded into operational in field risk management processes.
CRM has been implemented business-wide
